Questions About BYEXPRESS’s Worldwide Shipping Service

Sending Shipments


Q: Can I request an online pick-up?
A: Yes, you can request an online pick-up or call customer service at 1-866 7447 122.


Q: Do I require a customer account to schedule a pick-up?
A: A customer account is not required to schedule a pick-up, as long as it is prepaid.


Q: How can I know the number of days it will take my shipment to be delivered?
A: Our account representative can assist you on number of days until your shipment will be delivered to its destination.

Customer Service


Q: What are the hours of operation?
A: We are open Monday to Friday, from 8 a.m. to 6 p.m.


We can be reached through email 24 hours
General inquiries: info@byexpress.com
Operations : operations@byexpress.com
Sales: sales@byexpress.com


Q: How do I apply for a credit?
A: Head to link and Go to the fill in the application form to get started.


Link

Accounting


Q: Can I view my invoice and proof of delivery online?
A: Yes you can. We have state of art software system. Ask your sales representative to show you the customer portal.


Q: Can I login and view my accounting history?
A: Yes you can. Get set up for a customer portal and get started within minutes.


Q: Can I get freight charges online?
A: Yes you can through your customer portal. Fill in freight details and it’ll instantly provide custom rates.

Claims


Q: How do I file a claim if my shipment was damaged during transport or missing is items?
A. All claims on air shipments (except concealed loss/damage) must be received in writing by Byexpress Logistics CA within 7 days after Byexpress Logistics CA has delivered the shipment. Notice of concealed loss/damage must be received in writing by Byexpress Logistics CA within fourteen (14) days after delivery. Legal action to enforce a claim must be brought within one (1) year after the claim has been denied in writing by Byexpress Logistics CA, in whole or in part.

Notification of potential claims on ground shipments (except concealed loss/damage) must be received by Byexpress Logistics CA within seven (7) days of the date of delivery or, in the event of total loss of the shipment, the date the shipment should have been delivered. Notice of concealed loss/damage must be received in writing by Byexpress Logistics CA within fourteen (14) days after delivery. All claims must be received in writing by Byexpress Logistics CA within six (6) months of the date the shipment did or should have delivered. Any civil action on a claim must be brought within one (1) year after the claim has been denied in writing by Byexpress Logistics CA, in whole or in part.


NOTE: The expiration of these time periods shall be complete and absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.


If the consignee accepts the shipment without noting any damage on the delivery record, the forwarder will assume the package was delivered in good condition. For the claim to be processed, the shipping cartons and packaging must be available for inspection.


Submit all claim requests in writing by using this form.


Link

Shipping Tools


BOL (Bill of Lading)
See your customer portal for print out or ask your account manager.


Tracking and Tracing
For up-to-date shipment tracking and tracing between Canada and the US, Canada domestic, and US to US points, Byexpress Logisitics offers online tracking.


Your account manager can send tracking notices to your email.

Byexpress Freight Management Software

Q: How can I avoid extra charges on my shipment?
A: Most common reasons for extra charges on LTL shipments:


Re-weigh Fee
If the weight of your shipment is found to be more than what was booked, you will be charged the rate at the higher weight. If your shipment weighs less, you will be charged the rate at the lower weight.


Re-classification Fees
If a freight carrier has quoted a shipment based on freight class/NMFC#, and the actual class is different for the items being shipped, a re-class adjustment can be applied. Please make sure to use our Estimate Class button when quoting.


Re-consignment Fees
A re-consignment fee may be assessed when the freight is rerouted in transit or when the shipper did not use the provided bill of lading.


Oversize/Over Length Fee
Typically applies to shipments exceeding 12 feet in length. If the dimensions are factored into the quote in advance, this fee can be avoided.


Lift-gate
Lift-gate trucks are required for freight where the pick up or drop off location does not have an accessible dock to move the shipment directly off the truck. Keep in mind that lift-gate service could affect the estimated transit time.


Residential Pickup/Delivery
Can apply to pick up or drop off locations that are not businesses. This can include businesses that are not visibly labeled to the public. To avoid this adjustment to a business, make sure the business name is accurately listed on the bill of lading.


Limited Access
An adjustment may be applied if the pick up or drop off location has limited access. Limited access locations include camps, churches/temples, educational facilities, construction sites, fairs and carnivals, storage units, military bases, mine sites, some government facilities, schools, businesses located outside city limits, rural locations and farms. Limited access may also include commercial businesses not open to the walk-in public or where an employee is not available to assist with loading or unloading.


Bill of Lading (BOL)
Changes to the BOL, including changes to the shipper address, consignee address, piece count, weight and freight call can result in adjustments if a carrier has based the freight quote on any of the provided information.

Q: How do I determine my freight class?
A: Freight classification is determined by the National Motor Freight Traffic Association, Inc. (NMFTA), total shipment density, storability, liability, and handling all factor into determining the correct freight class. We have also added a handy Estimate Class button on the quoting page to estimate your freight class using your piece weight and dimensions. If you have any further questions please contact us.


Q: What should I know about my estimated transit time?
A: Transit times listed online are always in terms of business days and do not include the day of pickup, weekends, or holidays. For example, if you are selecting a 3 day transit and the freight picks up on a Wednesday, estimate delivery would be the following Monday. Thursday, Friday and Monday count as days 1, 2 and 3.


Q: How can I track my shipment?
A: When your order status changes, an email will be sent to the email address associated to your login. You can also track your shipment in the system by entering your BOL#, Customer PO#, or Shipper Reference# in the tracking field on the Home Page.


Q: What do I get by upgrading to Guaranteed Service?
A: Upgrading to Guaranteed Service means if the carrier does not meet the stated transit time, you will not be charged the guaranteed fees.


Helpful tip: Guaranteed Shipments very rarely miss their transit time. Keep in mind for those VIP customers where time is of the essence.


Q: How can I help ensure a same day pickup?
A: For standard pickups at a normal business with a dock, our LTL carriers typically need a 2 to 4-hour window from the time you place your order. Pickups at CFS Stations and Airlines require a minimum of 24 hours’ notice. Please note, same day pickups are not guaranteed.


Q: How does my Bill of Lading (BOL) get to the truck driver?
A: It is your responsibility to send the TMS generated BOL to your shipper prior to a pickup. It is the responsibility of the shipper at the pickup location to hand the BOL to the truck driver when he/she arrives. This process will help avoid any re-consignment charges.


Q: Will accessorial services affect my transit time?

A: Possibly yes. Services such as lift gate, appointment prior to delivery, residential pickup/delivery may require additional time and preparation from the carrier and/or shipper/consignee.

Our Services

Byexpress Logistics CA Air Freight Services
As a TSA certified IAC, Byexpress Logistics CA offers domestic import and export air, domestic / international air charters and domestic/international warehousing and distribution. With partners in all 50 states and on every continent, we are capable of servicing any need you or your customers may have by air.

Byexpress Logistics CA Ground Expedited Services
Operating ground transportation in the Continental US, including Alaska, Hawaii, Canada and Mexico, we supply our customers with a full range of ground transportation options. Expedited shipments are tracked in transit for real-time visibility. From air ride tractors and trailers to the latest in intermodal rail, we can tailor the right service for every customer.



Byexpress Logistics CA White Glove Services
Byexpress Logistics CA offers a full array of services that are tailor made for your final mile needs including lift gate service, inside delivery, two-person unload, unpack, uncrate, debris removal and stair crawlers.



Byexpress Logistics CA International Ocean
Utilizing our extensive network of global providers, Byexpress Logistics CA offers all modes of ocean transport services including FCL, LCL, Hazmat, Automotive Transportation and the transport of specialty equipment. Because of our strategic partnerships, we are able to offer door to door service along with the ability to consolidate smaller shipments into larger ones in most destinations abroad.



Byexpress Logistics CA International Brokerage Services

Byexpress Logistics CA offers streamlined import/export services and processing along with our Wheels Up clearance to make international transport as fluid as possible. We maintain up to date knowledge of the current and future rules, regulations and amendments governing full custom clearance making trans-border services transparent and seamless for our clients. Our services include analyzing and auditing documents to ensure compliance, duty drawback assessment and filing, classification/value assistance and more. Clients are also offered training and seminars on import/export issues as well as on documentation requirements further making Byexpress Logistics CA a leader in trans-border transport.

Other


Q: Do you ship internationally?
A: Yes we do thru Ocean and Air.


Freight Forwarder
Freight forwarding services guarantee that products will get to the proper destination by an agreed upon date, and in good condition. The freight forwarding service utilizes established relationships with carriers of all kinds, from air freighters and trucking companies, to rail freighters and ocean liners. Freight forwarding services negotiate the best possible price to move the product along the most economical route by working out various bids and choosing the one that best balances speed, cost and reliability.


A freight forwarding service generally provides one or more estimates to the client along with advisement, when necessary. Considerations that effect price will range from origin and destination to special requirements, such as refrigeration or, for example, transport of potentially hazardous materials. Assuming the client accepts the forwarder’s bid, the freight is readied for shipping. The freight forwarding service then undertakes the responsibility of arranging the transport from point of origin to destination.


One of the many advantages of using freight forwarding is that it handles ancillary services that are a part of the international shipping business. Insurance and customs documentation and clearance are some examples. As a consolidator, a freight forwarding service might also provide Non-Vessel Operating Common Carrier (NVOCC) documentation, or bills of lading. Warehousing, risk assessment and management, and methods of international payment are also commonly provided to the client by the freight forwarding service.


A good freight forwarding service can save the client untold time and potential headaches while providing reliable transportation of products at competitive rates. A freight forwarding service is an asset to almost any company dealing in international transportation of goods, and is especially helpful when in-house resources are not versed in international shipping procedures.


Q: You ship anywhere in Canada and the United States, does this include Hawaii and Alaska?
A: Yes! Freight destined to and from these states would be transported by a qualified Byexpress network partner. Shipments, moved though our partner network, are overseen by a Byexpress logistics coordinator and, from a customer’s standpoint, are seamless with our service.


Q: Does Byexpress Logistics provide customs brokerage services for shipping between Canada and the USA?
A: As an expert in cross border freight shipments Byexpress has customs facilitators on staff that help guide you through the entire process. We do not, however provide customs brokerage services. Instead our staff works closely with customs brokers to facilitate cross border freight movements. If you are in need of a customs broker we can recommend a company best suited to your shipping needs.


Q: Do you provide insurance coverage for my shipments?
A: Byexpress Logistics’standard Liability Insurance coverage is limited to $2.00/lb based on the weight of the missing or damaged product; included in your base freight rate. In some cases this will not adequately cover the cost of your goods. We would encourage you to check with your own insurance provider as many business policies will cover goods in transit. For a reasonable price, Byexpress Logistics offers Cargo Insurance coverage which will insure your goods for their replacement value.

Canada

Ottawa Office

2678 Lancaster Road
Ottawa, ON K1B 4T7


Alexandria Office

173 Kenyon Street West
Alexandria, ON, K0C 1A0

U.S.A.

California Office 

155 North Riverview Drive
Anaheim Hills, CA, 92808

Call Us

Toll-Free: 1-866-744-7122

Phone: 613-739-3000
Fax: 613-523-1684

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